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Description: Edit

You print a document on an installed printer and it gets stuck in the print queue. You can't delete the "job" or get rid of it at all.

To Resolve: Edit

1. Run - cmd- net stop spooler (This stops the printer spooler service)

2. Go to C:\windows\system32\spool\PRINTERS and C:\Windows\System32\spool\DRIVERS and delete any files there.

3. Run - cmd- net start spooler (This starts the printer spooler service)

4. If the printer is attached as a shared out printer, go on that computer and do the same steps.

5. If the above doesn't work, you have to look at Windows being corrupt, try these:

a. Replace the C:\Windows\system32\spoolsv.exe file with a fresh copy. I recommend running the "Services Repair" tool (http://www.majorgeeks.com/files/details/tweaking_com_set_windows_services_to_default_startup.html) and rebooting.
b. Run - cmd - sfc/ scannow (This scans the OS files and determines if Windows is corrupt, it doesn't always fix the issue. A reinstall or re-image may have to be done).

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