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Description: Edit

If you have an issue with a service that is stuck "Starting" or "Stopping" but it won't complete, follow these steps:

To Resolve: Edit

1. Query the process - To kill the service you have to know its PID or Process ID. To find this just type the following in at a command prompt:

sc queryex servicename 

<Enter>

Replace 'servicename' with the services registry name. For example: Print Spooler is spooler. (See Picture)

Service-stuck-starting-stopping-1

2. Identify the PID - After running the query you will be presented with a list of details. You will want to locate the PID. (Highlighted)

Service-stuck-starting-stopping-2

3. Run the "TaskKill" command - Now that you have the PID, you can run the following command to kill the hung process:

taskkill /f /pid [PID] 

<Enter>

This will force kill the hung service. (See Picture)

Service-stuck-starting-stopping-3

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